Frequently Asked Questions

Frequently asked Questions :

Delivery :

  • How does your delivery service work?

Our company is in partnership with the Post Office and Mondial Relay, depending on the delivery method you have selected, your order will be shipped by our partners, your orders will be shipped within 24 hours, the deadlines with our partners are rather fast.

Green Letter: +3 Days

Follow-up Letter: +2 Days

Express: + 1/2 Days

Colissimo: +2 Days

Mondial Relay: 5/7 Days

  • What if my order does not arrive?

Do not hesitate to contact us via our website in the "Help" section or via our online support email address: Ventepro2a@gmail.com, quick response within 24 hours with the guarantee that a solution will be provided to you.

  • How do I know where my order is?

With your tracking number on the La Poste website: https://www.laposte.fr/outils/suivre-vos-envois

With your tracking number on the Mondial Relay website: https://www.mondialrelay.fr/suivi-de-colis/

  • How do international deliveries work?

International deliveries are charged from a flat rate regardless of the weight of your order. Your shipping costs will be calculated automatically on the payment page, once the destination and the delivery service have been selected. As for the choice of carrier, this is based on the weight and size of the package.

Return and Refund:

  • What is your return policy ?

You have a minimum of 14 days to change your mind about your remote purchase from the moment the item is delivered to your home.

  • Will you reimburse me for the shipping costs for returning the item?

We reimburse the delivery costs only in case :

Fully defective order otherwise the costs are the responsibility of the buyer in the event of return. In any case, do not hesitate to send us a message from the "Help" section of the Site.

  • Can I have an exchange instead of a refund?

An exchange is quite possible in certain cases to be determined.

Order :

  • Can I cancel or modify my order?

Yes if the order has not yet been dispatched by our delivery partners. Once the order has been dispatched, it is impossible to cancel or modify the current order.

  • How do I use my Promo code on the site?